First of all, check the version of npm installed in your system:
nvm list
The highest version of npm must be 6.11.0. If it is not the case, you have to choose this one:
nvm use 6.11.0
If you don't have nvm, you may download from here:
https://app.box.com/s/of2zldgjfpjjbggch3bknzshdh6fx1om
Second, check the version of Protractor:
protractor --version
It must be not higher than 5.4.2. If it is not the case, you may do the following:
npm -g install protractor@5.4.2
webdriver-manager update
There are two ways to start elementExplorer:
1. protractor --elementExplorer
2. node <..>/npm/node_modules/protractor/bin/elementexplorer.js
I prefer the second one because it is then possible to repeat your commands you typed by means of using arrows Up and Down.